Shipping policy

Thank you for shopping with Serge Joannes Wilhelmus Maria Akkermans. Specializing in premium frozen goods distribution, our brand adheres to stringent cold-chain logistics standards across all orders. We prioritize precise order verification, professional insulated low-temperature packaging, and reliable logistics services to ensure every frozen product reaches customers fresh, intact and in optimal condition within standard delivery schedules.

1. Standard Order Processing Rules

Upon receiving valid order confirmation, all frozen product purchases will undergo quality screening, dedicated cold-storage packaging and formal warehouse processing within 1-3 business days, excluding weekends and official public holidays. Processing timelines may be extended during peak sales cycles and high-volume promotional events. Our team will issue immediate notifications to customers in case of substantial shipping delays.

2. Shipping Fees Structure & Delivery Timeline

All logistics fees for frozen merchandise are calculated dynamically based on order weight, quantity and final shipping destination. Accurate shipping costs will be fully displayed on the checkout page prior to payment submission, ensuring complete transparency for every customer transaction.
Estimated delivery times: Standard Shipping: 7-14 business days
All listed delivery windows serve as general estimates only. Actual parcel arrival times may vary due to courier service hold-ups, customs inspection procedures, extreme weather patterns, international logistical limitations and local holiday closures.

3. Shipment Confirmation & Tracking Activation

Once your frozen goods order completes cold-chain packaging and official warehouse dispatch, you will receive an automated shipment confirmation email equipped with exclusive parcel tracking credentials.
Real-time tracking statuses and logistics update data will typically go live and become available for customer self-inquiry within 24-48 hours after the carrier completes parcel pickup and system synchronization.

4. Shipping Address Accuracy Liability

Customers are required to double-check and validate the accuracy and completeness of their delivery address during checkout. Serge Joannes Wilhelmus Maria Akkermans accepts no liability for misdelivered, misplaced or returned parcels stemming from incorrect or incomplete customer-provided address details. Any shipments returned due to address discrepancies will incur additional reshipping fees borne solely by the purchaser.

5. In-Transit Loss and Damage Handling Protocol

If your frozen goods parcel is lost during cross-border cold-chain transit, please reach out to our support team within 7 days of your scheduled delivery date to launch a formal logistics investigation. For orders delivered with damaged packaging, thawed contents or compromised frozen products, please submit clear photographic evidence of damages and packaging within 48 hours of receipt. Our team will review the case thoroughly and deliver prompt resolutions.

6. Frozen Product Handling Disclaimer

Each frozen product batch is accompanied by professional low-temperature storage and handling guidelines to preserve product freshness and quality. All items must be stored and managed in strict accordance with official instructions after delivery. Serge Joannes Wilhelmus Maria Akkermans disclaims all liability for product spoilage, quality degradation or damage caused by improper customer storage, temperature mismanagement or product misuse.

7. International Customs and Tariff Provisions

International cold-chain shipments of frozen goods may be subject to destination-specific import duties, customs taxes and clearance fees per local governmental regulations. All such supplementary charges are the exclusive financial responsibility of the customer and are not included in product pricing or standard shipping costs.

8. Official Customer Support Channels

For any questions, policy consultations or logistics status inquiries regarding this Shipping Policy, please contact our dedicated support team via the official information below:
Trade Name: Serge Joannes Wilhelmus Maria Akkermans
Phone Number: +31 6 17463521
Email: contact@sergeicehub.shop
Physical Address: Loevestraat, 5961 TV Horst, Netherlands